Refund policy

Return & Refund Policy

Thank you for shopping with GiftoryHub. We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@giftoryhub.com. If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

Note: Items sent back without prior authorization will not be accepted.

Please send approved returns to the following address:
[I57 Hillside Ave, Cresskill, NJ, USA 07626]

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately at info@giftoryhub.com so we can evaluate and resolve the issue.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials (e.g., flammable liquids or gases)
  • Sale items
  • Gift cards

If you have questions about your specific item, feel free to reach out to info@giftoryhub.com.

Exchanges

The quickest way to receive the item you want is to return your current item. Once the return is accepted, you can place a new order for the replacement.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unworn or unused, with tags and original packaging
  • You must provide the receipt or proof of purchase

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@giftoryhub.com.